Because no two engagements are the same. A single-process review and a multi-department transformation share almost nothing in scope — pretending otherwise would mean either over-charging the small project or under-scoping the big one. We give you an exact number after a 30-minute scoping call. Most quotes come back within 24 hours.

Your situation, the outcome you’re after, who’s involved, what constraints you have (timeline, budget, internal capacity), and what success looks like. By the end of 30 minutes we’ll know enough to scope a quote — or to tell you we’re not the right fit and refer you elsewhere.

Yes, but it’s defined by scope, not dollars. We don’t take on engagements where the scoping effort exceeds the work itself. A Discovery Sprint is usually the right entry point — it’s small enough to be approachable and substantial enough to be useful.

50% on project start, 50% on delivery for most engagements. Larger engagements (multi-month builds) use 40% start, 30% midpoint, 30% completion. Retainers are invoiced monthly in advance, due on receipt. We accept EFT, wire transfer, or credit card.

Default is CAD (we’re based in Ancaster, Ontario). USD pricing is available on request and is set at the time of contract — not pegged to fluctuating exchange rates mid-engagement.

We re-scope and re-quote, not silently bill. If we hit something during a Discovery Sprint that makes the Build phase larger than originally estimated, we tell you before the next phase starts — never after. You decide whether to expand scope or hold the line.

Yes. We’ve worked with enterprise procurement, government, and regulated-industry buyers. We’re comfortable with master services agreements, statements of work, NDAs, and security questionnaires. Add 1–2 weeks to typical engagement start dates for procurement-heavy organisations.