Microsoft Copilot for Business: A Realistic Assessment After 18 Months of Deployments
After 18 months of Microsoft 365 Copilot deployments across mid-market organizations, the pattern is consistent: the technology delivers on meeting summaries, document drafting, and email triage, but falls short on complex analysis and cross-system reasoning. The difference between successful and failed rollouts almost never comes down to the tool itself — it comes down to the governance, change management, and adoption prerequisites that most organizations skip.