The Dashboard That Actually Matters I learned about leading and lagging indicators the hard way during a $2.3M ERP implementation that was supposedly “on track” until week 47 of a 52-week project. Our weekly status reports showed green across the board. Budget was fine. Timeline looked good. Then we discovered that 60% of our data…
The 3 AM Email That Changed Everything I was staring at my phone at 3:17 AM when the email came in. Our $2.8M ERP implementation had just hit another roadblock. The third major one in six weeks. The message was from our lead developer: “We can’t integrate the inventory module without rebuilding the entire product…
The Phone Call That Changes Everything I’ll never forget the Monday morning when Sarah, a marketing director at a mid-size manufacturing company, called me in a panic. Her boss had just dumped a $2.3 million ERP implementation on her desk with the words “you’re good with people and details — you’re our project manager now.”…
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