The Reality Check: Most Automation Projects Fail to Deliver Promised ROI I’ve watched three organisations in a row struggle with the same question: traditional automation or intelligent automation? Each time, the decision came down to one thing — which delivers ROI faster. The answer isn’t what most consultants will tell you. After implementing both approaches…
The short answer Use RPA when a task follows the same rules every time (data entry, form filling, moving information between systems). Use AI agents when a task requires reading, judgment, or context (analysing documents, drafting responses, making decisions). Most organisations need both — RPA for the repetitive movement of data, AI agents for the…
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