When Not to Use AI: A Decision Framework for Operations Leaders
AI automation creates real value in the right processes — and real liability in the wrong ones. This post identifies the four categories of operations work where AI consistently underperforms: exception-heavy processes, low-volume tasks, compliance-sensitive decisions, and trust-critical customer interactions. It includes a practical decision framework — the AI Fit Audit — for operations leaders who need a rigorous method for evaluating automation candidates before committing budget.
