Power Platform’s low-code promise is real, but the ceiling for non-technical users arrives faster than Microsoft’s marketing suggests. This post provides an honest assessment of what business users can build in Power Automate and Power Apps without developer support, when to involve IT, and the governance model that prevents Power Platform from creating the shadow-IT sprawl it was meant to eliminate.
The short answer Use RPA when a task follows the same rules every time (data entry, form filling, moving information between systems). Use AI agents when a task requires reading, judgment, or context (analysing documents, drafting responses, making decisions). Most organisations need both — RPA for the repetitive movement of data, AI agents for the…
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