The short answer A fishbone diagram (also called an Ishikawa or cause-and-effect diagram) is a visual tool that maps the potential causes of a problem across six categories — People, Process, Materials, Machine/Technology, Measurement, and Environment — so teams investigate root causes systematically instead of guessing. You build one by stating a specific problem as…
The short answer Root cause analysis (RCA) is the practice of identifying the underlying system or decision that causes a problem, rather than treating its visible symptoms. Sustainable RCA follows five layers: define the specific problem with numbers, map the process as it really happens, identify the decision points, examine the constraints that drive poor…
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