Process Optimization Consulting.
Find the waste. Remove it. Build a process that runs reliably — and keeps improving.
Book a Free Process ReviewInefficient processes cost more than most organizations realize.
In time, in errors, in rework, in employee frustration, and in customer experience. The challenge is that inefficiency is often invisible — it becomes the normal way things are done, until someone measures it.
We systematically identify where your processes are breaking down, design practical improvements, and implement changes your team can sustain without a consultant in the room.
Quick facts
Systematic improvement across your operations.
How a process optimization engagement works
A process optimization engagement typically runs 3–5 weeks once started. We find where the process actually breaks, redesign it with the people who run it and put the changes in place, with automation as an option once the process is fixed.
Pick the process
On a free 30-minute call we identify the biggest bottleneck and whether any time or error data already exists. We agree one process, or a small group of linked processes, to start with.
Map the current state (week 1)
Workflow analysis with your team shows every step, handoff, approval and workaround as it really happens. We measure cycle time, waiting time and error rates where possible, so the problem is visible in numbers.
Find the constraint (weeks 1–2)
We identify the bottleneck that slows everything downstream and the root causes behind it, using Lean Six Sigma methods. Fixing a step that is not the constraint just moves the queue somewhere else.
Redesign and implement (weeks 2–4)
We design the future process with your team, remove unnecessary steps and approvals, set clear KPIs and write SOPs. Changes are implemented in your environment, not left as recommendations.
Automate what is now stable
Once the process is clean, repetitive rule-based steps can be handed to robotic process automation (RPA) or Document AI. Automating a broken process only makes the mistakes faster, which is why this comes last.
What it costs
Process optimization is quoted as a fixed fee for the processes in scope, with automation priced separately if you choose it. We work on fixed fees, not hourly rates: one price, a defined scope and a timeline, agreed before anything starts. If the work takes us longer than planned, that is our risk, not yours, and any change in scope is re-quoted before the next phase rather than added to an invoice.
The main things that move the price are:
- The number of processes and teams involved
- How much data already exists on time and error rates
- Whether systems changes are needed as part of the redesign
- Automation of the improved process, quoted as a separate phase
Payment for process optimization engagements is usually split 50/50 between kickoff and delivery, or 40/30/30 on larger projects, billed in Canadian dollars. Send us a two-minute brief and you will have a fixed-fee process optimization proposal within 48 hours, with no obligation.
Get a fixed-fee proposalCommon questions
How is process optimization different from Lean Six Sigma?
Process optimization is a shorter, practical engagement focused on fixing a specific workflow. It uses Lean Six Sigma methods, but it does not always need a full DMAIC project with statistical analysis. If the problem turns out to be complex, we will say so.
Do we need data before we start?
No. Data helps, but many organizations do not track cycle time or errors. We can set up simple measurement in the first week so we have a baseline to compare against after the changes.
Will you automate the process once it is fixed?
If it makes sense. Once the process is stable and rule-based, we can automate it with Power Automate, UiPath or another RPA platform. We only recommend automation where the return is clear.
How do you get staff to adopt the new process?
We redesign the process with the people who do the work, not for them. They help find the problems and test the changes, and the new process is written into SOPs and KPIs they can see.
What if the bottleneck moves after the changes?
That is normal when a constraint is removed. Part of the engagement is setting up KPIs and a review rhythm so your team can spot the next constraint and keep improving after we hand over.
What would 20% more efficiency mean for your business?
Book a free process review. We’ll identify your biggest improvement opportunities in one conversation.
Book a Free Process Review